Shipping Policy

  • Where can I order from?
    We currently ship to the following countries: Austria, Belgium, Czechia, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, United Kingdom. If you do not see your country listed, check out the ‘Distributors’ page on our website to see if your country can be shipped to by another distributor.
  • When will my order be shipped?
    Orders placed before 15:00 (CET) on weekdays will be shipped that same day.
  • When will I receive my order?
    Once your order has been shipped it will take between 1-5 business days for your order to be delivered to you. The amount of days varies depending on the country being shipped to. Delays may take place at the delivery service partners. Unfortunately, we are not informed when these delays take place on single order bases. If you have any questions about your order, don’t hesitate to reach out to our Customer Success Team.
  • How much will I pay for shipping?
    We charge a standard shipping fee of €5,- per order. Free shipping is applied on all orders that include 2 cases (24-packs) of FitAid or more.
  • When can I return my order?
    We will accept the return of items, within 30 days from the date of the purchase. The online packing slip is required and the item must be returned in its original form for a refund or exchange.
*For any other questions, please do not hesitate to reach out to our customer service team: [email protected] or +31 850 478 078